Modern Desktop Management 3-Year Managed Service by XTIUM Inc.

More and more companies are starting to use Microsoft’s Modern Desktop Management to help create modern workplaces. The market offers a variety of modern desktop management solutions. This means there are many dynamic services available that can be classified as Dynamics modern desktop solutions. One solution is the Microsoft Modern Desktop Management 3-Year Managed Service from XTIUM Inc.

This is a complete service available through Microsoft AppSource (Marketplace) that helps organizations modernize their office environments and ensure ongoing support. In this Dynamics modern desktop solution review, we will explore the service’s features, implementation approach, and the advantages and potential challenges it presents for businesses.

For companies looking for a scalable and flexible Dynamics desktop app to streamline IT operations, XTIUM’s service delivers a structured way to adopt the modern workplace.

Below is a summary of the 3-year support solution from XTIUM. It includes a review of the key features of the service, how it is implemented, the technologies used, and the business value of the offering.

Overview of the 3-Year Managed Service Solution by XTIUM Inc.

XTIUM’s Modern Desktop Management 3-Year Managed Service is a package offering for large organizations. It provides modernization and three years of support for workstations based on Microsoft cloud technologies. The service is a ready-made solution for moving to the modern workplace and for an external provider to manage this in the long term.

• Modern: Giving you a better cloud experience for apps on any device. You’ll get self-service capabilities and modern collaboration tools.
• Managed: You’ll get regular updates and patches as a service, so the system is always up to date. New PCs and devices are quickly brought online (autonomous provisioning), and data is securely protected at every endpoint.
• For the Enterprise: The team managing the assets has tons of experience working in big corporate environments, so they can handle the complexity and scale of these infrastructures.

Key Components of the Managed Service Solution by XTIUM Inc.

XTIUM’s offering covers all the main parts of the modern Windows environment based on Microsoft 365. The main parts of the service are:

• Intune-Endpoint Manager – Microsoft Intune is being used to manage configurations, security policies, and applications on workstations. This is the main tool for managing modern Microsoft desktops, and it lets you administer PCs remotely via the cloud.

• Windows Autopilot – Use Windows Autopilot to set up new computers without having to call IT for help. New devices can be sent straight to employees from the people who made them, and they’ll be set up to match the company’s standards as soon as you turn them on.

• Azure AD + MFA – Moving workstations to Azure Active Directory cloud accounts with multi-factor authentication enabled. This provides high-level identity access management, making user login more secure.

• OneDrive & Office 365 – Use Enterprise OneDrive for storing files, giving employees access to documents from any device and anywhere. Microsoft 365 tools are also integrated.

Implementation Steps Overview Modern Desktop Management 3-Year Managed Service by XTIUM Inc.

XTIUM’s Modern Desktop Management is rolled out in a few key stages, helping your organization move to a new workplace management platform:

• Assessment and planning. First, XTIUM specialists will audit the current infrastructure: So, think of Windows versions, management methods, applications used, and security requirements. At this stage, dynamics modern desktop integration issues are also discussed, including possible Dynamics desktop integration – for example, the need to connect the new environment to existing corporate systems.
• Preparing the Microsoft 365 environment.  The Microsoft 365 tenant is set up to meet your needs. Azure AD, Intune policies, and the Windows Autopilot service are configured to automate deployment.
• Pilot deployment. To keep things safe, XTIUM runs a pilot program on a small group of devices or users. The pilot program tests the process of registering devices through Autopilot, applying Intune policies, distributing applications, and migrating user data to OneDrive.
• Full-scale transition.  After the pilot was a great success, the plan is to start rolling it out to all the other devices used by the company. New computers will be managed by Intune via Autopilot straight away. You can upgrade your existing devices to Windows 11 and connect them to Intune. Your data will be moved to OneDrive, or folder redirects will be configured.
• User training and adaptation. At the same time as the technical deployment, employees are being shown the new capabilities. People are being shown how to set up new devices on their own and work with OneDrive and other new tools. 
• Operation and maintenance (3 years). Once all devices have been migrated to the new model, a long-term support phase begins. XTIUM handles routine tasks like checking policy compliance, installing Windows and application updates, and responding to security incidents. The Windows-as-a-Service model means that OS updates are released regularly, and XTIUM keeps an eye on their installation to make sure the system doesn’t become obsolete. 

Pros and Cons of Modern Desktop Management 3-Year Managed Service by XTIUM Inc.

Pros:

• Always up to date and secure. The service ensures Windows, Microsoft 365 apps, and security patches are continuously updated. This eliminates the need for disruptive large-scale migrations and keeps the infrastructure evergreen.
• Reduced IT workload. Routine PC management tasks are handled by XTIUM, freeing internal IT teams to focus on innovation and strategic initiatives. End users also benefit from faster support via a dedicated Service Desk.
• Enhanced user experience. Employees gain access to a modern digital workplace, including OneDrive, Teams, Microsoft 365 apps, and remote access capabilities. With Windows Autopilot, new devices are ready to use straight out of the box.
• Robust security. The combination of Azure AD with MFA, Windows Defender, BitLocker encryption, and device compliance policies strengthens endpoint protection. This significantly lowers the risk of data breaches or cyberattacks.

Cons:

• Long-term commitment. The three-year contract structure may not appeal to all businesses. Companies must allocate budget in advance and may face challenges or costs if they wish to exit the agreement prematurely.
• Provider dependency. Outsourcing critical workplace infrastructure increases reliance on XTIUM. Any downtime, operational changes, or instability on the provider’s side directly impacts the customer.
• Limited customization. While the service covers most standard requirements, businesses with highly specific or non-Microsoft environments may need additional adjustments, potentially raising complexity and costs.

Summary Table

Tooling and Platforms Used by XTIUM Inc.

The XTIUM solution is based on the Microsoft ecosystem and a range of related technologies to implement the Modern Desktop concept. The main tools and platforms used within the service are:

• Microsoft Intune: It’s a cloud-based device management platform that centrally applies configuration policies and restrictions and installs necessary software and updates. Intune is the key to managing Windows 10/11, macOS, mobile devices and more. Intune lets you manage all your organisation’s Microsoft desktops from one place, so you can keep on top of hundreds or even thousands of workstations, all from a distance.
• Windows Autopilot: This is a service that sets up new devices automatically before they’re produced. It gives users a device that connects to Azure AD and Intune as soon as you turn it on, and automatically installs corporate apps, policies, and access rights. Autopilot really speeds up the commissioning of equipment – instead of an IT specialist having to install the OS and images manually, everything happens automatically according to predefined profiles.
• Azure Active Directory: It’s basically a cloud-based directory that either replaces or adds to your local Active Directory. Azure AD is where you’ll find all the employee accounts, groups, and access to cloud resources. When it comes to Modern Desktop, Azure AD gives you single sign-on on your devices, links your Windows profiles to cloud accounts, and provides the basis for conditional access.
• Microsoft 365 Apps: The Microsoft 365 subscription provides an office application suite that’s installed on managed devices using Intune. 
• Service Desk: XTIUM uses its own or partner platforms to keep an eye on device status and handle user requests. For example, there are tools for monitoring workstation performance, ticket systems for registering requests, and notifications for administrators when problems arise. This whole “operational” platform stays out of sight for the customer but makes sure the service runs smoothly.

Common Use Cases of Modern Desktop Management 3-Year Managed Service by XTIUM Inc.

The Modern Desktop Management service is primarily aimed at medium and large enterprises that typically experience the following situations and needs:

• Transition to Windows 11 and infrastructure upgrade. Lots of organisations have got into technical debt, like old versions of Windows, mixed up management policies and local servers for each office. The “desktop modernisation” idea is a good one, for example, before you move to Windows 11. XTIUM can handle this modernisation for you. All you need is an experienced team to keep risks low and get the job done quickly. The customer gets updated operating systems, a unified configuration for all PCs, and a well-established update system. This is important before you roll out new digital projects or as part of a digital transformation program.
• Limited IT staff resources. If your organisation has a small IT department that’s bursting at the seams, and a constantly growing number of end devices, outsourcing Modern Desktop Management could be just what you need. In this case, the company is effectively expanding its team with XTIUM experts. Instead of hiring loads of new system administrators, the company gets an external provider to manage its device fleet. This is pretty standard for fast-growing firms, startups entering new markets, or, on the other hand, for those who are optimising their staff and outsourcing support.
• Integration of new business applications. When a company is planning to implement new corporate systems, like CRM, ERP, or specialized applications, it’s crucial that user devices are ready to support them. For example, if a company is introducing a new customer relationship management system, it might need the Dynamics desktop app for CRM. In a modern managed environment, these apps are deployed centrally through Intune, and users get them automatically. The XTIUM service makes sure that any Microsoft Dynamics desktop app or other important software is compatible and installed on all the necessary PCs in a timely manner. This speeds up business initiatives, as the workplace infrastructure is already standardised and easily integrated with new solutions.

Pricing of Modern Desktop Management 3-Year Managed Service by XTIUM Inc.

The price of Modern Desktop Management 3-Year Service isn’t published directly, and is decided on a case-by-case basis for each customer. The offer page on Microsoft AppSource lists a price of $1 and a “Contact me” button, which makes it clear that there’s a need for an individual cost assessment for a specific project. So, before working together, XTIUM has a chat with a potential customer, figures out the infrastructure and needs, and then puts together a commercial offer.

Post-Engagement Options of Modern Desktop Management 3-Year Managed Service

Three years is a fairly long period in the world of technology, and at the end of this period, the organization will have various options for further action:

• Contract extension with XTIUM. The most obvious way is to sign a new support contract for several more years. By this point, cooperation has already been established, XTIUM is familiar with the customer’s infrastructure, and users are accustomed to the service format. Renewal will ensure continuity of service. The terms may be revised. It is important to discuss the extension in advance so as not to be left without support after the first three years.
• Transition to internal support. During the project, the in-house IT team got to grips with Intune, Autopilot, and a bunch of other tools. The company might decide to take back control of workplace management if it thinks this will save money or if it’s better for its overall strategy. Before the contract ends, XTIUM has to transfer the business. They need to make sure all the accounts, policies and documents are transferred to permanent employees, and maybe provide some extra training.
• Change in service model. At the end of the cooperation period, the customer company can evaluate new options available on the market. For example, Microsoft is actively developing the Windows 365 Cloud PC service. Perhaps in three years, the organization will want to move from managing physical PCs to a Desktop as a Service (DaaS) model, where virtual desktops are hosted in the cloud. XTIUM, incidentally, also specializes in DaaS solutions, so it can offer migration to such a model.
• Expanding cooperation to other areas. Deepen your interaction with XTIUM by connecting related services. For example, after putting your workstations in order, you can entrust XTIUM with managing your corporate telephony based on Microsoft Teams (XTIUM has a separate Teams Voice 2-Week Implementation offer) or, say, your network infrastructure and security (firewall, VPN, etc.). 

Conclusion

XTIUM Inc.’s 3-Year Managed Desktop Management Service is the perfect way for businesses to get the most out of their workplace management. In this modern desktop solution review, we took a look at how the service combines the capabilities of Microsoft 365 with provider support to give employees a modern, secure and convenient digital desktop.

As with any solution, there are limitations to Managed Service – long-term commitments, the need to trust an external company with important functions, and significant costs. Some organizations prefer to develop their own expertise instead of outsourcing. But for a lot of businesses, the pros far outweigh the cons. Passing on regular tasks to XTIUM pros makes things more predictable and makes sure your workplace management is top-notch, which in turn boosts productivity and keeps your data safe.

It’s worth pointing out that XTIUM’s service is in line with the global move towards cloud-based device management technologies. Microsoft itself is pushing ideas like Microsoft Managed Desktop and Windows 365. If you’re a customer, choosing Modern Desktop Management means you’re on the same page as Microsoft when it comes to creating a modern workplace. 

Oleksandr Volkovitskiy

Oleksandr is a passionate technical professional with extensive expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) customization, Canvas App development, and Power Automate solutions. His skill set includes Azure Function and Azure Durable Function development, Logic Apps, and seamless integration of PCF components into Canvas Apps. With a deep understanding of Azure technologies and a strong background in developing tailored solutions for D365, Oleksandr brings a comprehensive and forward-thinking approach to enterprise application development. He enjoys exploring new Microsoft solutions and shares his insights with the readers.